Frequently Asked Questions

Your questions may be answered here! These are the most commonly asked questions about silver, silverware, Christmas ornaments, and silver home accessories. If you don't see the answer that you are looking for, you can email us at mail@silversuperstore.com.

General Questions

1. Why are your prices so low? (Our most frequently asked question).
2. Do you offer product samples?
3. How do I know that you are a legitimate company?
4. What type of warranty or guarantee do I have?
5. How long does it take to receive an item if it's out of stock?
6. Do you sell used or previously owned merchandise?
7. How can I tell what my stuff is worth?
8. How much are the shipping costs? Is there sales tax?
9. How can I contact a manufacturer?
10. Do you have a catalog?
11. Do you offer repair services?
12. What is your return policy?
13. Why don't you charge sales tax for my purchase?
14. What is the average length and weight of place settings?
15. How do I choose between cutlery patterns with serrated versus non-serrated knives?
16. How do I reset my Password?
17. Why does my Salad Fork have a notch in the left tine?
18. Chef Quality Kitchen Knives
19. How do I clean pewter?
20. Is the Beverly Bremer Silver Shop still open?
21. What is the difference between a Butter Knife and a Butter Spreader?
22. Why Should You Choose 13/0 Forged Knives?

Sterling Silverware

1. What does the metal percentages mean?
2. What is the difference between Place and Dinner settings?
3. How do I clean my sterling silverware? Can I put it in the dishwasher?
4. What does HH and FH mean?
5. Is the old silverware better than the new silverware?
6. How do I sell my silverware?
7. How can I view many different patterns at once?
8. How can I identify the pattern that I have?
9. Why are the knives made with a hollow handle?
10. I have an old set of silver that's heavily tarnished. How do I clean it up?

Stainless Flatware

1. What does 18/8, 18/10, and 18/0 mean, and which is better?
2. How can I view many different patterns at once?
3. What is a hollow handle knife?
4. I have rust spots forming on my stainless. What do I do?
5. Why can't I get individual pieces in my pattern? (A few patterns are this way)
6. Is one manufacturer better than another?
7. Which patterns are made in the USA?
8. What are the differences in quality between stainless steel flatware patterns?
9. Do you sell flatware for restaurants?
10. How to care for your stainless silverware and flatware?
11. What's the difference in American and European naming and sizing?
12. What is PVD?

Christmas Ornaments

1. Do you have previous years of ornaments?
2. How much are my ornaments worth, and do you buy them?
3. Will I have to polish my ornaments?

Engraving

1. How does the engraving process work?
2. Can I send in my own piece for engraving?
3. Can I use a custom font for my engraving?
4. Can I have a picture or custom logo engraved?
5. Can I specify a height or width for my engraving?
6. Oops, I made a mistake on my order for my engraving, can I still change it?
7. There was a mistake with my engraving. How do I get it fixed?

Dinner Table Etiquette

1. What is the proper way to set a formal dinner table?
2. How should I use my napkin during a meal?
3. What is the polite way to pass dishes at the table?
4. Is there a correct way to hold utensils?
5. What should I do if I drop a utensil during a meal?
6. How do I appropriately engage in conversation at the table?
7. Can I use my cell phone at the dinner table?
8. How do I signal that I have finished eating?